God, I hate Microsoft

I signed up for a free trial of msn awhile ago, because I needed to test something about hotmail for my MailSteward program. Then I forgot about it until I saw a $9.95 charge on my credit card. Oops, need to cancel my msn membership. So I launched the msn application and began looking for how to cancel my account. Half an hour later I finally found the information buried ten levels deep. Of course you can’t cancel online, you have to call an 800 number, and they tell you the info to have ready. So I called, and went through a lengthy, very annoying voice mail process, and finally got to a live human being, who asked me for a completely different set of information than I had been told I would need. So I hung up, went and got all the info again, called again, went through the whole process again, got to a live human again, who took all my info, and then told me I was at the wrong place, and he would have to transfer me. So I waited, finally got transferred, got asked for all the info again, and told them to cancel my account. “Oh, sorry to hear that, may I ask why?”, the girl sweetly asked. “I’ve spent a f***ing hour trying to figure out how to cancel this account! Just cancel it!”, I replied. After another long wait, she came back and told me my account was canceled. There are no lengths to which Microsoft will not go to steal your money.